1. About Us
These Terms and Conditions apply to all holidays and services sold by Golden Triangle India Tours Ltd ("we", "us", "our"), a UK-registered travel company specialising in bespoke tours of India's Golden Triangle and wider India for UK-based travellers.
Company: Golden Triangle India Tours Ltd
Registered Address: London, United Kingdom
Email: info@goldentriangleindiatours.co.uk
Phone: +91 9829807075
We are fully ATOL bonded and ABTA registered. Your holiday is financially protected from the moment you book.
2. Making a Booking
A booking is confirmed when we issue a Booking Confirmation to you by email. At the time of booking, you must ensure that:
- All personal details provided are accurate and match your travel documents exactly.
- You are 18 years of age or older and legally authorised to make the booking.
- You have read and accepted these Terms and Conditions on behalf of all members of your travelling party.
- You have disclosed any medical conditions, disabilities, or special requirements that may affect your travel arrangements.
Any errors in names or dates that result in additional charges from airlines, hotels or other suppliers are the responsibility of the client.
3. Payment Terms
Our standard payment schedule is as follows:
| When | Amount Due | Details |
|---|---|---|
| At time of booking | 25% deposit | Confirms your booking and secures all arrangements |
| 12 weeks before departure | 50% of total | Second instalment payment |
| 6 weeks before departure | Remaining balance (25%) | Full balance must be cleared to issue travel documents |
For bookings made within 8 weeks of departure, the full balance is due at the time of booking. We accept payment by credit card, debit card, and bank transfer. All prices are quoted in GBP (£).
Non-payment of instalments on the due date may result in cancellation of your booking and the cancellation charges set out in Section 4 will apply.
4. Cancellation Policy
If you wish to cancel your booking, you must notify us in writing to info@goldentriangleindiatours.co.uk. The date of cancellation is the date we receive written notification. The following cancellation charges apply:
| Notice Period Before Departure | Cancellation Charge |
|---|---|
| More than 84 days (12 weeks) | Deposit only (25% of total) |
| 57–84 days (8–12 weeks) | 40% of total holiday cost |
| 29–56 days (4–8 weeks) | 60% of total holiday cost |
| 15–28 days (2–4 weeks) | 80% of total holiday cost |
| 8–14 days | 90% of total holiday cost |
| 7 days or less | 100% of total holiday cost |
We strongly recommend purchasing comprehensive travel insurance at the time of booking to protect against cancellation losses. Some insurance policies will reimburse cancellation charges.
5. Changes to Your Booking
If you wish to make changes to a confirmed booking, you must notify us in writing as early as possible. We will do our best to accommodate changes, subject to availability. An amendment fee of £50 per person per change applies for any changes made after confirmation, in addition to any supplier charges incurred.
Name changes after ticket issuance may be treated as a cancellation and re-book at the prevailing price. Changes within 6 weeks of departure may not be possible, and any such requests will be treated as a cancellation of the original component with a new booking.
6. Changes or Cancellations by Us
We plan your itinerary well in advance and occasionally circumstances beyond our control may require us to make changes. We distinguish between minor changes and significant changes:
- Minor changes (e.g. minor flight time changes, hotel of equivalent standard): We will notify you as soon as possible. No compensation is payable for minor changes.
- Significant changes (e.g. change of departure airport, major destination change, lower category accommodation): We will notify you as soon as possible and offer you the choice to: (a) accept the changed arrangements, (b) accept an alternative holiday of equivalent or higher value, or (c) cancel and receive a full refund.
In the event of significant changes, we will pay compensation of between £10 and £50 per person depending on the circumstances and how close to departure the change is notified, except where the change is due to force majeure (see Section 13).
7. Price Guarantee
Once your booking is confirmed and your deposit paid, we guarantee that the total price of your holiday will not be increased, except in the event of:
- Government or authority-imposed tax changes affecting travel
- Exchange rate fluctuations of more than 10% (for non-GBP components)
- Increases in air carrier fuel surcharges
If any such surcharge results in an increase of more than 8% of your total holiday price, you will have the right to cancel with a full refund. We will absorb any increase of up to 2% without passing it on to you.
8. ATOL Protection
When you buy an ATOL-protected flight or flight-inclusive holiday from us, you will receive an ATOL Certificate. Please keep it safe as you may need it when things go wrong.
If we or the suppliers identified on your ATOL Certificate are unable to provide the services listed (or a suitable alternative, through an ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit, you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable).
9. Travel Insurance
We strongly recommend that all clients take out comprehensive travel insurance at the time of booking. Your insurance should cover at minimum:
- Cancellation and curtailment
- Medical expenses and emergency repatriation
- Baggage and personal effects
- Personal accident and liability
- Covid-19 related disruption (recommended)
We can recommend a UK-based travel insurance provider if required. By declining to take out travel insurance, you accept financial responsibility for all losses that would otherwise be covered.
10. Passports, Visas & Entry Requirements
It is your responsibility to ensure you hold a valid passport and all required visas for India before your departure date. Key requirements for UK nationals:
- Passport: Must be valid for at least 6 months beyond your planned return date.
- Indian e-Visa: UK nationals require an Indian e-Visa (eTV), applied for online at indianvisaonline.gov.in at least 4 business days before travel.
- Entry requirements: May change. We recommend checking the UK Government's travel advice at gov.uk/foreign-travel-advice/india close to your departure.
We provide guidance on visa applications as part of your pre-departure information pack, but we are not responsible for the outcome of visa applications or any costs arising from visa refusals or requirements.
11. Health & Medical Requirements
It is your responsibility to consult your GP or a travel health clinic regarding recommended vaccinations and health precautions for India. You must inform us at the time of booking of any medical conditions, disabilities, dietary requirements, or special needs that may affect your holiday or require special arrangements. We will always try to accommodate special requirements but cannot guarantee this in all cases.
12. Our Liability
We accept responsibility for ensuring your holiday arrangements are as described and are delivered to a reasonable standard. If any element of your booked holiday is not provided as described, we will pay you appropriate compensation, except where:
- The failure is attributable to you
- The failure is attributable to a third party not connected with the provision of the services and is unforeseeable or unavoidable
- The failure is due to unusual or unforeseeable circumstances beyond our control (force majeure — see Section 13)
Our liability for any claim is limited to twice the price paid for the affected person's holiday. We are not liable for any loss of enjoyment, loss of earnings, or indirect losses. Our liability for death or personal injury resulting from negligence is not excluded or limited.
13. Force Majeure
We will not be liable or pay you compensation if our contractual obligations to you are affected by "force majeure" — meaning any event beyond our or our suppliers' control, the consequences of which could not have been avoided even if all reasonable measures had been taken. Examples include:
- War, threat of war, civil unrest, riots, or terrorist activity
- Natural disasters — earthquakes, floods, extreme weather, fires
- Nuclear or radiological emergency
- Epidemic or pandemic and associated government restrictions
- Industrial disputes (other than those involving our employees)
- Unavoidable technical problems with transport
In the event of force majeure, we will endeavour to make alternative arrangements where possible. If this is not possible or acceptable to you, we will provide a refund of any payments made, minus unrecoverable third-party costs already incurred.
14. Complaints Procedure
If you have a complaint during your holiday, you must inform your local guide or our in-destination team immediately so we can attempt to resolve it at the time. If your complaint is not resolved during the holiday, you must notify us in writing within 28 days of your return to:
info@goldentriangleindiatours.co.uk
We will acknowledge your complaint within 5 working days and aim to resolve it within 28 days. If we are unable to resolve the complaint to your satisfaction, you may refer it to ABTA's dispute resolution service at abta.com.
15. Governing Law
These Terms and Conditions are governed by the laws of England and Wales. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
These Terms and Conditions do not affect your statutory rights as a consumer under UK law, including the Package Travel and Linked Travel Arrangements Regulations 2018 (PTRs) and the Consumer Rights Act 2015.